Contact Us

Please contact us using the form below or via email at We generally respond within 24-48 hours of your inquiry.

Please check our FAQ page and/or Terms Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.

If you have a question about your receiving your tracking number, please be sure it has been 2-5 days after you’ve ordered as that is the general processing time.

If you have a question about switching items or others related to shipment, PLEASE provide us with an order number.

When you submit a form, data such as your email and name are requested and stored in a cookie so that you do not have to complete it again in future shipments. By submitting a form you must accept our Privacy Policy.

  • Data controller: Mercahora Innovation
  • Purpose: Respond to form requests.
  • Legitimation: Your express consent. 
  • Recipient: Mercahora Innovation (data stored only in email client).
  • Rights: You have the right to access, rectify, delete, limit, portability and forgetfulness of your data. 


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